Frequently Asked Questions
Products
1. What products does Nostra sell?
Nostra offers linen home textile products including tablecloths, napkins, placemats, and table runners for dining and home use.
2. What materials are your products made from?
Our products are made using linen fabric. Material details and specifications are provided on each product page.
3. Are product colors and sizes shown accurately?
We provide product images, descriptions, and specifications to help customers choose the right item. Slight variations may occur due to screen settings and natural fabric characteristics.
Shipping
4. Where do you ship?
Currently, we ship orders within the United States only.
5. Do you offer free shipping?
Yes, we offer free standard shipping on all US orders.
6. How long does shipping take?
Orders are processed within 0–2 business days.
After processing, delivery usually takes approximately 3–5 business days.
Total estimated delivery time is 3–7 business days.
Delivery times may vary depending on location, carrier delays, weather, or other circumstances outside our control.
7. How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking information to check your delivery status.
Returns & Refunds
8. Can I return my order?
Yes. We accept returns within 30 days from the delivery date.
To qualify for a return:
- Item must be unused
- Item must be in original condition
- Original packaging should be included
- Proof of purchase is required
9. How do I request a return?
Please contact our support team at:
Include your order number and reason for the return request.
10. What if my item arrives damaged?
If your order arrives damaged:
- Take clear photos of the damaged item and packaging
- Contact us within 7 days of delivery
- Provide your order details and photos
Our team will review your request and assist you with the next steps.
Payment
11. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Stripe
- Apple Pay
12. Is my payment information secure?
Yes. Payments are processed through secure payment gateways.
We do not store your credit card or payment information on our servers.
Account & Order Support
13. Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible. We will try to assist before the order is processed or shipped.
14. What if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information before completing an order.
If you notice an error, please contact us immediately.
15. How can I contact Nostra?
You can reach our support team through:
Email: info@acasanostra.shop
Phone: +1 (786) 805-8883
We are happy to assist with any questions regarding your order or products.